Your Mnemonic

Please take note of the security mnemonic provided during account creation. It will be required if you lose your PIN and want to recover it. This page will be displayed only once, and will not be accessible after. If you lose your PIN, you will be asked to provide your mnemonic and username in order to perform a reset.

When you have noted your mnemonic somewhere, click on the button below to be taken to the marketplace. Remember that the login page will never ask for your mnemonic or your PIN. Be careful.

If you lose your PIN or 2FA private key and you cannot remember your mnemonic, your account cannot be reset and this will result in loss of all your coins!

Please copy your mnemonic in the field below to indicate that you now know it.

Understanding Your Abacus Mnemonic Security Code

Your mnemonic code is a critical part of your account security. It is a unique sequence of words generated specifically for your account and acts as a master recovery key. Unlike a password or PIN, the mnemonic cannot be changed after creation and is never stored in readable form on any server. This design ensures that only you, the account holder, can regain access to your account in the event of forgotten credentials.

We strongly recommend writing the mnemonic down on paper and storing it in a secure, offline location. Avoid saving it in digital files, email drafts, cloud storage, or taking screenshots, as these methods may be exposed to unauthorized access. The safest practice is to keep multiple handwritten copies in separate physical locations that only you control.

Key Facts About Your Mnemonic Security Code

Unique recovery key per account

No copies stored on any server

The mnemonic is displayed only once during account creation. No plain-text version of the code is retained by the platform after this initial display. This single-view policy significantly reduces the risk of unauthorized interception or accidental exposure.

Mnemonic vs. PIN vs. Password: How They Differ

Feature	Mnemonic	PIN	Password
Shown once	Yes	No	No
Can be changed	No	Yes	Yes
Stored on server	No	No (hash only)	No (hash only)
Primary recovery method	Yes	No	No

The key difference is that a password or PIN can usually be reset through another channel, but the mnemonic is the ultimate fallback. Once lost, there is no other path back into the account.

Best Practices for Storing Your Mnemonic Safely

Write the mnemonic on paper using a pen rather than a pencil to prevent smudging or fading over time.
Store the paper in a fireproof and waterproof container or safe if possible.
Never share your mnemonic with anyone. No legitimate support representative or administrator will ever ask for it.
Do not enter your mnemonic on any website other than the official recovery page of the platform.
If you suspect your mnemonic has been compromised, transfer any important assets to a new account immediately.
Create at least two physical copies and keep them in different locations to protect against fire, theft, or accidental loss.

How Account Recovery Works with Your Mnemonic

If you lose your PIN or your two-factor authentication private key, the recovery process requires your username and the mnemonic code. After providing this information through the designated recovery interface, the system verifies the combination against the cryptographic record associated with your account. Successful verification allows you to set a new PIN and regain full access.

It is important to understand that the mnemonic is the only recovery mechanism available. If both the PIN and the mnemonic are lost, there is no alternative method to restore account access. This security model is deliberate: it prevents anyone, including administrators or third parties, from bypassing account protection. As a result, the responsibility of safekeeping the mnemonic rests entirely with you.

Recovery Process Overview

Open the official recovery page through a secure and verified link.
Enter your username exactly as registered.
Carefully input each word of your mnemonic in the correct order.
Confirm the request and wait for the system to verify your credentials.
Set a new PIN and, if applicable, re-establish two-factor authentication.

Risks of Losing Both Your PIN and Mnemonic

The most severe scenario is losing both the PIN and the mnemonic simultaneously. In this case, no mechanism exists to recover the account, and any associated balance or data becomes permanently inaccessible. This is not a limitation of the platform but an intentional safeguard against unauthorized resets and social engineering attacks.

Some users mistakenly assume that contacting support will provide a workaround. However, support teams do not have access to plain-text mnemonics or PINs and cannot perform resets on behalf of users. The only option in this situation is to create a new account and follow the security practices outlined above from the beginning.

Frequently Asked Questions About the Mnemonic

Why is the mnemonic shown only once? Displaying the mnemonic only once during account setup reduces the risk of it being captured by screen monitoring software or shoulder surfing. After this initial display, no copy of the plain text mnemonic is retained by the platform.

Can the mnemonic be changed? No. The mnemonic is generated once and is permanently tied to the account. If you need a different mnemonic, you would need to create a new account and transfer any relevant data or balances accordingly.

What should I do if I lose my mnemonic but still have my PIN? You can continue using your account normally with your PIN. However, you will not be able to recover the account if you later lose the PIN. Consider creating a new account while you still have access and transferring essential items to it.

Is it safe to store the mnemonic on a password manager? A password manager can be used, but it introduces additional attack surfaces such as master password compromise or cloud synchronization vulnerabilities. Physical paper storage remains the most robust offline method. If you choose digital storage, ensure the password manager is fully offline and encrypted.

Can I recover my account with only part of the mnemonic? No. The full mnemonic sequence is required for verification. Partial information will not be accepted by the recovery interface and will not grant access to the account.